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Return Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted 14 days from the delivery of your item. If your item arrives damaged, please contact customer service immediately to expedite a replacement. For return policy on custom special orders please contact customer service at the contact information below. Gift cards and custom orders are not eligible for return. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. This includes any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and send your item to the customer service address below.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping

If your item arrives damaged, please contact customer service.

To return your product, you should mail your product to the customer service address below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. 

Customer Service Contact Information:

Phone: 844-546-4799

Address: 10 West Lancaster Avenue, Paoli, PA, 19301, United States.

Email: customerservice@kingshavendd.com